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Old 21-09-2008, 08:40 PM
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Hi James,

We have recently bought the pet porte and don't seem be able to get our cats chips to register. They are chipped with and identichip one - with a 10 diget number. We have checked with the vet and the chips are still active (they were done 10 years ago).

Any suggestions?

Thanks

Libby
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Old 21-09-2008, 09:49 PM
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They need a 15 digit microchip. You could have them rechipped and the new chip will take over.

The strongest chips are Bayer Tracer in terms of read range.

There is a chip checker on our website where you can check your cats microchip numbers.
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Is the Pet Porte microchip cat flap right for your cats? Click here to order securely online. Telephone 0800 092 4880 to order by phone or request your free information pack.
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